Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Dr Trolley Internet services pvt ltd’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Dr Trolley Internet services pvt ltd, company number U74999PN2016PTC165981. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions. Written prior dispensation, we maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Dr Trolley Internet services pvt ltd as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
Dr Trolley Internet services pvt ltd is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Dr Trolley Internet services pvt ltd by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Doctortrolley.com in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.
Information We Collect:
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes only your email, which you submit to us through the registration process at the Site.
Information collected via Technology:
To activate the Service you do not need to submit any Personal Information other than your email address mobile number. To use the Service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information: The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
Information you provide us by registering for an account:
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy
How We Use And Share Information:
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy. In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to provide technical support, and inform users about promotional offers.
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
How We Protect Information:
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
Your Rights Regarding The Use of Your Personal Information:
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us by writing us on support@doctortrolley.com or contacting us on the details provided on our website. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, Order Status, Order Tracking Details, OTP, periodic updates to our Privacy Policy and other general information via SMS, email & phone call.
Communication Policy
By accepting the terms and conditions the customer accepts that Drtrolley Interet services pvt ltd may send the alerts information on the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer.
The customer acknowledges that the SMS and Email sent by DrTrolley Internet Services Pvt Ltd is an additional facility provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, DrTrolley Internet Services Pvt Ltd shall be immediately informed about the same by the customer and DrTrolley Internet Services Pvt Ltd will make best possible efforts to rectify the error as early as possible. The customer shall not hold DrTrolley Internet Services Pvt Ltd liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility. The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. DrTrolley Internet Services Pvt Ltd shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
Product information
Dr Trolley Internet services pvt ltd takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
Prices
The prices indicated on Drtrolley.com are shown in Rupees and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
Availability
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 15 working days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
Secure payment
Dr Trolley Internet services pvt ltd currently offers a secure payment gateway. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Dr Trolley Internet services pvt ltd is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to payment gateway service provider for full terms and conditions of use.
Delivery
Your order will be delivered to the address you indicated when your order was placed. The products bought on Dr Trolley Internet services pvt ltd will be delivered to one address only. The delivery will done only in the cities where company have its operation.
Dr Trolley Internet services pvt ltd does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Return Policy
you can be assured that Doctortrolley.com stands by the quality, cleanliness and sterility of the products we offer. Due to the sensitive nature of healthcare products, Doctortrolley.com cannot give a refund or credit for any item(s) in which the retail packaging or sterile seal has been broken.
If an incorrect or defective item was shipped in error by us, we will arrange to have the merchandise picked up and will ship the appropriate product at our cost.
Doctortrolley.com will gladly accept returned merchandise and provide a full refund or credit (after deducting freight costs) if the returned item(s) meet the follow criteria:
Item(s) must be returned within 15 days of our shipping date.
Item(s) must be returned unopened in the original manufacturer packaging in a re-sellable condition and include all accessories, manuals, brochures and manufacturer documentation.
Customer has to bear cost of freight; you will be reimbursed the shipping charges against the original receipt.
Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
We will send replacement as soon as possible after receipt and verification of returned goods.
No exchange under any circumstances will be allowed for any disposable products.
Cancellation
If you cancel your order after it has already shipped we consider it a return and the above policies apply.
Once your package arrives please ensure it is not damaged or defective in any way. Notification of returns for damaged products must be made with 24 hours of receiving your items. In this case a full credit will be issued for both the purchase and shipping costs.
Refund
www.Doctortrolley.com accepts Visa, MasterCard, Mastro, American Express, select Debit Cards, Net Banking, Cheque/DD, Bank Transfer and Direct Bank Deposits. If the payment was made (paid through credit card/debit card/net banking), the amount is refunded in the same account from which the payment was made.
For Debit/CreditCard/Netbanking.
7-10 working days from the refund initiation date
Privacy and protection of personal data
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You can at any time make a request to Dr Trolley Internet services pvt ltd to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
Intellectual ownership
All the content on Dr Trolley Internet services pvt ltd website (illustrations, texts, names, brand names, images and videos) is the property of Dr Trolley Internet services pvt ltd. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Dr Trolley Internet services pvt ltd. All information, content and files is protected by International law concerning intellectual ownership and copyright. Dr Trolley Internet services pvt ltd cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
Dr Trolley Internet services pvt ltd will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
Waiver and Severability
Any failure of Dr Trolley Internet services pvt ltd to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Dr Trolley Internet services pvt ltd, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
Feedback & Comments
Any opinions left on the Website by Dr Trolley Internet services pvt ltd customers are screened and moderated by company. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Dr Trolley Internet services pvt ltd reserves the right to refuse or modify it.
DISCLAIMER
All the products sold on www.drtrolley.com are supplied by registered vendors of the www.drtrolley.com. We have ensured that the vendors registered on our portal have all the formalities checked before their registration. However we do not guarantee or take responsibility for their legal structure. www.drtrolley.com clearly disclaims following;
1] We don’t provide any warranty for the products sold or supplied on our portal.
2] We don’t provide any guarantee for the products sold or supplied on our portal.
3] We don’t undertake fitness for use of any product.
4] We don’t take responsibility for damages caused due to use of any product sold or supplied on our portal.
5] Dr. Trolley Internet Services Pvt. Ltd does not warrant that the sale price provided by the Seller of the Product is accurate, proper and valid. Any error in the sale price shall be solely attributed to the Seller and not to Dr. Trolley Internet Services Pvt. Ltd. Prices, Product description and availability of the Product is Seller’s responsibility.
6] Buyer expressly acknowledges that the Seller selling the defective Product will be responsible to Buyer for any claims that Buyer may have in relation to such defective Product and Dr. Trolley Internet Services Pvt. Ltd shall not in any manner be held liable for the same.
7] Dr. Trolley Internet Services Pvt. Ltd shall not assume any liability for the non-availability of the Product, delivery of the Product directly by the Seller and the installation of the Product where required.
8] We disclaim all liabilities which may arise due to breach of intellectual property, trademark, logo, design, copyright or otherwise. Vendor shall be sole responsible for all kinds of IP infringements as may arise due to such acts of vendor.
9] www.doctortrolley.com operates as a marketplace and is not directly involved in the transactions between the Users and the Sellers. As a result, www.doctortrolley.com has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of Sellers to sell items or the ability of Users to pay for the Products. www.doctortrolley.com does not pre-screen content or information provided by users and cannot ensure that a User or Seller will actually complete a transaction.
10] www.doctortrolley.com cannot and does not transfer legal ownership of items from the Seller to the Users.
11] After placing an order with www.doctortrolley.com the company is acting only as an service provider and not as an manufacturer. The company shall be handling the stock only as a service provider and its liability shall be restricted to that of a bailee under the contract Act. All the third party products are delivered according to their terms and conditions. Nothing contained herein shall create or be deemed to create or construe a relationship between the parties such that doctortrolley.com is regarded as seller or purchaser of the Vendor / Merchant's products and all sales and purchases of the Vendor’s products pursuant to an order placed on the doctortrolley.com are transactions between the customer placing an order for the same on the website and the vendor.
12] Further, the terms and conditions for any Product, sale, discount, discount vouchers, gift vouchers, pre-paid instruments or contest event organized on the Website from time to time, shall be subject to third party/Seller terms and conditions. In addition to the above, some areas of the Website may contain content provided by our third party partners and such content shall be subject to separate terms and conditions of use, which are posted within those areas by third party partners.
13] Buyers may access the Website and the Products either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.
